Frequently Asked Questions (FAQ)

The fastest delivery at the best price!

Applies to deliveries in Switzerland and Liechtenstein. Our promise is the dispatch: ordered before 5 pm on a working day, your order leaves the same day. Delivery is handled by Swiss Post, usually as follows:

• Monday to Thursday before 5:00 PM: Delivery on the next working day
• Monday to Thursday after 5:00 PM: Delivery two working days later
• Friday before 5:00 PM: Delivery on Monday (if not a public holiday)
• Friday after 5:00 PM: Delivery on Tuesday (if not a public holiday)
• Weekend (Sat/Sun): Delivery on Tuesday (if not a public holiday)

Shipping with PostPac Priority. Swiss Post defines delivery times. Delays beyond our control may occur.

Small, light orders are sent as letter post. They reach you just as fast as a parcel – usually on the next working day – but they have no tracking and go straight into your letterbox.

Please check your letterbox and with your neighbours again – letter post is delivered without a signature. If there is still nothing 24 hours later, contact Swiss Post and have the delivery checked. We are happy to pass on the details of your parcel on request.

WhatsApp

First check the tracking: you will find the link in the shipping confirmation and in your account under Help; as a guest you get there via the link in your order confirmation. Letter post has no tracking number and usually arrives in your letterbox on the next working day.

Then check the delivery address in your order confirmation. If everything is correct and the parcel still has not arrived, contact us with your order number – WhatsApp is fastest.

WhatsApp

Your order will generally reach you within 4-7 working days after shipping.

The Post defines delivery times. We do not ship orders on public holidays.

Your order will reach you within 5-10 working days after shipping.

Yes. Simply enter a different delivery address during checkout. The parcel only contains the delivery note without prices; the invoice is sent to you by e-mail. Please note: with a different delivery address, payment by invoice is not available – choose TWINT, card or PayPal instead.

No. Deliveries outside Switzerland are not made to packstations. Please provide a complete delivery address.

Register the return directly in your account: Orders → the order in question → Register return. You will receive the confirmation with the return address by e-mail. As a guest you can reach it via the link in your order confirmation.

Conditions:

• within 30 days of receipt
• new, unopened, in the original packaging and unused
• complete, with the delivery note
• risk and cost of the return are borne by the customer

We can only take back new, unopened items in their original packaging. If the item arrived faulty or damaged this does not apply – send us a photo, that is a warranty case.

Once your return has reached us and been checked, we refund the purchase price within five working days – the same way you paid. The shipping costs of the original order are not refunded.

No right of return is granted for the following products:

• Personalized products specified at customer's request
• Items whose expiration date has passed (especially food, cosmetics and perfume)
• Items with damaged packaging
• Items which, for hygienic reasons and health protection, are not suitable for return and whose seal has been removed after delivery (e.g. food, kitchen accessories that come into contact with food, cosmetics and personal care products)
• Cosmetics, personal-care, hygiene and food items (for hygiene reasons)

In Switzerland there is no statutory right of withdrawal for online purchases. We voluntarily grant you a 30-day return right from receipt of the goods – provided the goods are new, unopened, in their original packaging and unused (see “How can I return products?” for details).

You register a return in your account (see “How can I return products?”). We cannot match unannounced returns. Return address:

How to report a fault: in your account with the order via Register return – or by e-mail with a photo of the fault.

The statutory warranty is 2 years from receipt of the goods, see “What warranty do I have on the products?”.

Your invoice is stored as a PDF in your account with the order: Orders → Show details → Documents, or under Help with the “Download invoice” button. We also sent it to you by e-mail. As a guest you can reach it for 30 days via the link in your order confirmation.

Your payment and our reminder run crossed – this happens when a payment takes one to three working days. Send us the date and the amount and we will check it. Please always pay using the QR code on the invoice: that is the only way a payment can be matched to the right order automatically.

If the payment does not go through, the order is cancelled and nothing is charged to you. You can simply order the items again at any time.

At enjoymedia.ch you pay the stated selling price plus shipping costs. We cover credit card or PayPal fees for you!

Available payment methods:

1. Invoice (Switzerland and Liechtenstein)

• For customers residing in Switzerland or Liechtenstein, aged 18 or over
• Delivery address must match the billing address
• Maximum order value: 600 CHF
• Payment term: 14 calendar days
• Credit check via CRIF AG reserved

2. Credit Card/Debit Card (via PostFinance)

• Visa, MasterCard, American Express, Discover
• Charge occurs upon completion of order

3. PostFinance Pay (Switzerland/Liechtenstein only)

• Direct debit from postal account

4. TWINT

• Fast and secure via QR code or short code

5. PayPal

• Pay with your PayPal account, charged when the order is placed

6. Prepayment

• For customers from Switzerland with order value over 600 CHF
• For customers under 18 years
• For customers from the EU
• Items remain reserved for 7 days

In case of payment delay, reminder fees may apply:

• 1st reminder: Free
• 2nd reminder: 5 CHF
• 3rd reminder: 15 CHF

In case of further payment delay, we reserve the right to assign the claim to infoscore Inkasso AG at the debtor's expense.

Yes, for orders abroad, the following additional costs may apply:

• Customs duties (depending on country)
• Bank fees for transfers from abroad
• Additional VAT payments when importing into the EU
• Storage fees in case of delayed collection at customs

Important: All these costs are borne by the customer. Please inform yourself about the customs and import regulations of your country.

No. By clicking “Order” your order is binding and cannot be cancelled. You can return the goods within 30 days of receipt: new, unopened and registered first via “Register return” (see “How can I return products?”). The return costs are yours.

Get in touch immediately, WhatsApp is fastest: as long as the order is still with us, we change the address. Once the parcel is on its way, Swiss Post can no longer redirect it – it comes back to us. As soon as it is back with us, we will contact you about sending it out again.

Please check carefully when ordering:

• Your delivery address
• Your email address

The same applies to costs that arise if:

• You do not accept the goods
• In case of absence, you do not collect the goods from the shipping service

In these cases, you are entitled to a refund of any purchase price paid; further claims are excluded.

WhatsApp

Check your spam folder first. If there is nothing there, the order may not have gone through – send us your name and we will check right away.

The presentation of products on enjoymedia.ch constitutes a non-binding offer.

Process:

1. By clicking the “Order” button, you place a binding order
2. You immediately receive an automated confirmation email (receipt confirmation)
3. The purchase contract is concluded as soon as we accept your order: with the invoice or the payment confirmation, at the latest when the goods are shipped

enjoymedia.ch can only deliver goods while stocks last. We are authorized to make partial deliveries.

All information regarding delivery times and availability is without guarantee and can be changed subsequently.

On the product page you can ask to be notified as soon as it is back in stock. If it does not come back, we will tell you and suggest an alternative.

The item has been announced but is not in our warehouse yet. The date on the product page is when we expect it to arrive. You can order it as soon as it is here – sign up for the e-mail notification on the product page so you do not miss it.

In case of delivery disruptions due to circumstances beyond our control (e.g. strike, material shortage, transport problems), we are authorized to cancel confirmed orders.

Your rights: You can withdraw from the contract 30 calendar days after the originally stated delivery date.

(This excludes pre-orders of products that are identified as such.)

Compare the contents with the delivery note. If something listed there is missing, tell us within two days, ideally with a photo.

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Please check the delivered goods immediately for:

• Completeness
• Correctness
• Transport damage

For defective or faulty goods you have the statutory warranty rights under the Swiss Code of Obligations – 2 years from receipt of the goods. In addition, a manufacturer's warranty may apply.

This must be claimed directly from the manufacturer or the services designated by them.

Important: A manufacturer's warranty is generally limited, at the manufacturer's choice, to:

• Repair or
• Replacement of defective/faulty products

Condition: No repair attempts by third parties have taken place.

Only 6.95 CHF flat rate – regardless of weight (up to 30 kg per package)!

Shipping company: SwissPost

• Up to 2 kg: 7.50 € (uninsured)
• From 2 kg: 30 € (insured, registered)

Valid for the following countries:
Austria, Belgium, Denmark, France, Germany, Greece, Ireland, Italy, Luxembourg, Netherlands, Portugal, Romania, Spain, United Kingdom

All prices are gross in Swiss francs (CHF) and euros (EUR), including Swiss VAT.

The price displayed in the online shop at the time of order is decisive.

Only the shipping costs are not included; they are shown separately in the basket. There are no packaging costs and no small-order surcharge.

Errors, technical errors, writing and printing errors reserved. We reserve the right to change prices at any time.

No. We only sell alcoholic beverages and spirits to persons aged 18 or over.

Yes, on request. Write to us with your company details and the range you are interested in, and we will get back to you with our conditions.

The protection of your personal data is very important to us. We collect, process and use your personal data only within the framework of legal provisions.

Data collection and use:

• We only collect data necessary for the order process
• Your data is used exclusively for processing your order
• Transmission to third parties only occurs within the scope of contract execution (e.g. to shipping services)
• We do not sell your data. Which services we use for statistics and advertising is listed in our privacy policy

Credit check:

If we provide advance payment (e.g. purchase on invoice), we obtain credit information from CRIF AG, Hagenholzstrasse 81, 8050 Zurich.

Your rights:

• Information about your stored data
• Correction of incorrect data
• Deletion of your data
• Restriction of data processing
• Objection to data processing
• Data portability

Contact for data protection questions:
enjoytrade naglieri
Owner: Mauro Naglieri
Nidfeldstrasse 1
6010 Kriens, Switzerland
Email: info@enjoymedia.ch

All contracts and the T&Cs are subject exclusively to Swiss law with express exclusion of:

• Conventional norms
• Vienna Convention
• International private law
• UN Convention on Contracts (CISG)

Place of jurisdiction: Lucerne, Switzerland

enjoymedia.ch is authorized to sue the customer at their ordinary place of jurisdiction.

Delivered products remain the property of enjoymedia.ch until full payment (retention of title).