Shipping Information and Returns

Orders placed before 5:00 PM are always shipped as A-Post (Priority), which are usually delivered on the next working day. Delays may occur on the part of Swiss Post, over which we have no influence.

Since our packages in Switzerland usually always arrive on the next working day, the URGENT (express post) shipping option is only available from Thursday 4:00 PM to Friday 4:00 PM.

Shipping company: SwissPost

For orders with an invoice value over 22.00 €, additional VAT payments may be due when importing into the EU. These and other possible customs costs and fees are borne by the customer.

Prices apply to the following countries:

• Austria
• Belgium
• Denmark
• France
• France, Metropolitan
• Germany
• Greece
• Ireland
• Italy
• Luxembourg
• Netherlands
• Portugal
• Romania
• Spain
• United Kingdom

In Switzerland there is no statutory right of return for online purchases. However, we voluntarily grant you a 30-day right of return from receipt of the goods. The shipping date of your return (postmark) is decisive.

The goods must be unopened, in their original packaging, unused and complete. Please enclose the fully completed return slip.

Individual items are excluded from the voluntary right of return for reasons of hygiene, health or product nature. Such items are marked accordingly on the respective product page.

The easiest way is to register the return directly in your customer account under “My orders” – you immediately receive a ready-made return slip as a PDF with address label and barcode.

Alternatively, you can fill in the return form and enclose it with the parcel:

Return form: Download here (PDF)

Independently of the voluntary right of return, in the case of defective or faulty goods you have the statutory warranty rights under the Swiss Code of Obligations – 2 years from receipt. This period applies in addition and is not limited by the 30 days.

Please report defects immediately upon discovery by e-mail to support@enjoymedia.ch or by phone at +41 (0) 41 526 04 52. In justified cases of defect or incorrect delivery, we cover the return postage.

As soon as we have received and checked your return, you will receive a confirmation by e-mail. The refund is made to your original means of payment within a few working days after receipt and inspection of the goods. On request, we also offer a replacement or a voucher.