Shipping Information and Returns

Here you will find all important information about shipping costs, delivery times and returns at enjoymedia.ch.

🇨🇭 Shipping costs for Switzerland/Liechtenstein

The fastest delivery at the best price!

                    Only 6.95 CHF postage – flat rate!

                    For packages up to 30 kg. Unlimited and weight-independent!

Orders placed before 5:00 PM are always shipped as A-Post (Priority), which are usually delivered on the next working day. Delays may occur on the part of Swiss Post, over which we have no influence.

For comparison:
A Priority package from 2 kg to 30 kg costs, graded by weight, well over 9.00 CHF and usually has to be handed in before 12:00 noon to arrive the next day. With us, you save time and money!

URGENT (Express post) – Delivery also on Saturday

Since our packages in Switzerland usually always arrive on the next working day, the URGENT (express post) shipping option is only available from Thursday 4:00 PM to Friday 4:00 PM.

                    With the URGENT option, you receive your order also on Saturday.

                    The shipping method (URGENT) costs 17 CHF.

Free shipping from 70 CHF

                    Free shipping!

                    We deliver orders with a goods value of 70 CHF or more free of charge within Switzerland.

Note: In this case, express delivery (PostPac Urgent) is unfortunately not possible.

Important note on shipping costs

Costs arising from the fact that the address was incorrectly or insufficiently provided by the customer when ordering (undeliverability) are borne by the customer (see T&C).

🇪🇺 Shipping costs for EU countries

Shipping costs and transit time

Shipping company: SwissPost

                    Shipping costs for EU countries*:

                    • Up to 2 kg: 7.50 € (shipment contents not insured)

                    • From 2 kg: 30.00 € (registered shipment, shipment contents insured)

Transit time: 4–7 working days after dispatch

Important: Delivery delays may occur due to customs processing time. This is beyond our control.

Customs and import regulations

For orders with an invoice value over 22.00 €, additional VAT payments may be due when importing into the EU. These and other possible customs costs and fees are borne by the customer.

Important: The obligation to inform oneself about the customs and import regulations of the home country lies solely with the customer.

Packstations and address

No packstations: We do not deliver to packstations outside Switzerland.

Costs arising from the fact that the address was incorrectly or insufficiently provided by the customer when ordering (undeliverability) are borne by the customer (see T&C).

Valid countries*

Prices apply to the following countries:

Austria
Belgium
Denmark
France
France, Metropolitan
Germany
Greece
Ireland
Italy
Luxembourg
Netherlands
Portugal
Romania
Spain
United Kingdom

📦 Returns

Return defective products

Please send defective products including a copy of the delivery note and completed return form to:

📄 Return form: Download here (PDF)

                    Return address:

                    enjoymedia.ch

                    Nidfeldstrasse 1

                    6010 Kriens

                    Switzerland

Important! For shipments from abroad, please note that it is defective goods!

Who bears the shipping costs for returns?

The shipping costs for the return are borne by the customer.

Questions about shipping?

Our customer service will be happy to help you!

📞 Phone +41 (0) 41 526 04 52
Mon-Fri 09:00-11:30 / 14:00-17:00

✉️ Email info@enjoymedia.ch