Frequently Asked Questions (FAQ)

The fastest delivery at the best price!

• Monday to Thursday before 5:00 PM: Delivery on the next working day
• Monday to Thursday after 5:00 PM: Delivery two working days later
• Friday before 5:00 PM: Delivery on Monday (if not a public holiday)
• Friday after 5:00 PM: Delivery on Tuesday (if not a public holiday)
• Weekend (Sat/Sun): Delivery on Tuesday (if not a public holiday)

Shipping with PostPac Priority. Swiss Post defines delivery times. Delays beyond our control may occur.

Your order will generally reach you within 4-7 working days after shipping.

The Post defines delivery times. We do not ship orders on public holidays.

Your order will reach you within 5-10 working days after shipping.

No. Deliveries outside Switzerland are not made to packstations. Please provide a complete delivery address.

Only 6.95 CHF flat rate – regardless of weight (up to 30 kg per package)!

Comparison: A Priority package from the Post costs well over 9.00 CHF depending on weight and generally has to be handed in before 12:00 noon. With us, you save time and money!

Shipping company: SwissPost

• Up to 2 kg: 7.50 € (uninsured)
• From 2 kg: 30 € (insured, registered)

Valid for the following countries:
Austria, Belgium, Denmark, France, Germany, Greece, Ireland, Italy, Luxembourg, Netherlands, Portugal, Romania, Spain, United Kingdom

At enjoymedia.ch you pay the stated selling price plus shipping costs. We cover credit card or PayPal fees for you!

Available payment methods:

1. Invoice (Switzerland only)

• Only for customers residing in Switzerland
• Maximum order value: 600 CHF
• Payment term: 14 calendar days
• Credit check via CRIF AG reserved

2. Credit Card/Debit Card (via PayPal)

• Visa, MasterCard, American Express, Discover
• Charge occurs upon completion of order

3. PostFinance Checkout (Switzerland/Liechtenstein only)

• Direct debit from postal account

4. TWINT

• Fast and secure via QR code or short code

5. Prepayment

• For customers from Switzerland with order value over 600 CHF
• For customers under 18 years
• For customers from the EU
• Items remain reserved for 7 days

In case of payment delay, reminder fees may apply:

• 1st reminder: Free
• 2nd reminder: 5 CHF
• 3rd reminder: 15 CHF

In case of further payment delay, we reserve the right to assign the claim to infoscore Inkasso AG at the debtor's expense.

Yes, for orders abroad, the following additional costs may apply:

• Customs duties (depending on country)
• Bank fees for transfers from abroad
• Additional VAT payments when importing into the EU
• Storage fees in case of delayed collection at customs

Important: All these costs are borne by the customer. Please inform yourself about the customs and import regulations of your country.

Switzerland and Liechtenstein: 14 days after receipt of goods

EU: 2 weeks after receipt of goods (according to withdrawal instructions)

Withdrawal can be made in writing by email or letter to:

Products can be returned within 30 days of receipt, provided they are new and unopened.

Return conditions:

• Original packaging and unopened
• Complete with delivery note/warranty certificate
• Within 14 days of notification of return
• Risk and costs of return are borne by the customer

Return address:

Refund: After verification of the goods, the purchase price will be refunded excluding shipping costs, provided the return conditions are met.

No right of return is granted for the following products:

• Personalized products specified at customer's request
• Items whose expiration date has passed (especially food, cosmetics and perfume)
• Items with damaged packaging
• Items which, for hygienic reasons and health protection, are not suitable for return and whose seal has been removed after delivery (e.g. sex toys and food)

Please return defective products during the warranty period with a copy of the delivery note and the completed return form.

Return form: Download here

Note: enjoymedia.ch does not provide its own warranty for delivered products. You only have the manufacturer's warranty, which must be claimed directly from them.

Please check the delivered goods immediately for:

• Completeness
• Correctness
• Delivery damages

enjoymedia.ch does not provide its own warranty for delivered products. You only have a possible manufacturer's warranty.

This must be claimed directly from the manufacturer or the services designated by them.

Important: The warranty is generally limited, at the manufacturer's/supplier's choice, to:

• Repair or
• Replacement of defective/faulty products

Condition: No repair attempts by third parties have taken place.

The presentation of products on enjoymedia.ch constitutes a non-binding offer.

Process:

1. By clicking the "Order" button, you place a binding order
2. You immediately receive an automated confirmation email (receipt confirmation)
3. With the sending of the shipping confirmation by email, or at the latest after shipping of the goods, the purchase contract is concluded

enjoymedia.ch can only deliver goods while stocks last. We are authorized to make partial deliveries.

All information regarding delivery times and availability is without guarantee and can be changed subsequently.

In case of delivery disruptions due to circumstances beyond our control (e.g. strike, material shortage, transport problems), we are authorized to cancel confirmed orders.

Your rights: You can withdraw from the contract 30 calendar days after the originally stated delivery date.

(This excludes pre-orders of products that are identified as such.)

Please check carefully when ordering:

• Your delivery address
• Your email address

The same applies to costs that arise if:

• You do not accept the goods
• In case of absence, you do not collect the goods from the shipping service

In these cases, you are entitled to a refund of any purchase price paid; further claims are excluded.

All prices are gross in Swiss francs (CHF) and euros (EUR), including Swiss VAT.

The price displayed in the online shop at the time of order is decisive.

Not included:

• Packaging costs
• Shipping/delivery costs (displayed separately)

Errors, technical errors, writing and printing errors reserved. We reserve the right to change prices at any time.

No. According to legal provisions in Switzerland and the EU:

• Alcoholic beverages cannot be sold to young people under 16 years
• Spirits cannot be sold to young people under 18 years

Yes! If you are a reseller interested in our products, you get the best purchasing conditions on catalog products.

Our business conditions for resellers:

• Particularly favorable conditions on catalog products (with login, minimum quantities according to specifications)
• Delivery with Swiss Post (unless otherwise desired)
• Free delivery from 100 CHF order value
• All selling prices excluding Swiss VAT
• Recommended selling price includes Swiss VAT
• Delivery on invoice (exceptions reserved, payment term 30 days net)
• Defects must be reported within 7 days
• Returns only after prior agreement
• Goods remain the property of enjoymedia.ch until full payment

The protection of your personal data is very important to us. We collect, process and use your personal data only within the framework of legal provisions.

Data collection and use:

• We only collect data necessary for the order process
• Your data is used exclusively for processing your order
• Transmission to third parties only occurs within the scope of contract execution (e.g. to shipping services)
• We do not pass on your data to third parties for advertising purposes

Credit check:

If we provide advance payment (e.g. purchase on invoice), we obtain credit information from CRIF AG, Hagenholzstrasse 81, 8050 Zurich.

Your rights:

• Information about your stored data
• Correction of incorrect data
• Deletion of your data
• Restriction of data processing
• Objection to data processing
• Data portability

Contact for data protection questions:
enjoytrade naglieri
Owner: Mauro Naglieri
Nidfeldstrasse 1
6010 Kriens, Switzerland
Email: info@enjoymedia.ch

All contracts and the T&Cs are subject exclusively to Swiss law with express exclusion of:

• Conventional norms
• Vienna Convention
• International private law
• UN Convention on Contracts (CISG)

Place of jurisdiction: Lucerne, Switzerland

enjoymedia.ch is authorized to sue the customer at their ordinary place of jurisdiction.

Delivered products remain the property of enjoymedia.ch until full payment (retention of title).